Privacy Policy

1. Introduction

Altra Technologies Pty Ltd (ABN 48 676 691 035) ("Altra", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our SensorMine platform and related services.

This policy applies to all personal information collected by Altra through our website, SensorMine platform, and any other services we provide.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Account information (username, password, company details)
• Technical information (IP address, browser type, device information)
• Usage data (how you interact with our platform and services)
• Communication records (support tickets, emails, chat logs)
• Payment information (billing address, payment method details)

2.2 IoT and Sensor Data

Through the SensorMine platform, we may collect and process sensor data, environmental data, and other IoT-related information on behalf of our customers. This data is processed according to our customer agreements and applicable data protection laws.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our SensorMine platform and services
• Processing your account registration and managing your account
• Communicating with you about our services, updates, and support
• Processing payments and managing billing
• Improving our platform and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations
• Marketing our services (with your consent where required)

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Business Partners: With authorized partners who help deliver our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: